Frequently asked questions
Why do I need to submit my email address?
This helps us verify if there is an actual user on the receiving end of the email address. We also need to validate your email address to determine whether or not your email address is reachable and valid. It helps us eliminate fake reviews.
Your review will not be visible until your email address is validated. Your email address will not be visible online, nor will be shared to third party companies. Email address will only be use in the event that the reviewed landlord or agency disagrees with the content of your review or want it to be removed. We will contact you using the email address that you provided to respond to their allegations to prove that your review is genuine.
How to submit a review?
Simply go to the “Submit a review” link and fill up the form. Our team will review your content and if everything is okay, we will publish your review.
When submitting a review, you need to provide the property address that you are reviewing, your rating, title of your review, your review, email address, and agree to terms and conditions.
Name, photos and tenant agreement are optional. Though it is recommended to share photos and tenant agreement to support your review. You can simply take a photo or screenshot the part of the tenant agreement that shows your name, address and lease date then upload it as part for your review.
It is optional to create an account. You can create an account to make it easier for you to receive a reward from a landlord or agency.
How to read reviews?
Simply go to the “Search a property or agency” link and enter the property address or agency that you would like to see.
How long does it take for my review to become visible in Tenant’s Guide?
It takes 2 -3 days before your review to be available in Tenant’s Guide. We take time to moderate each review to ensure that the platform provides credible information.
Are my personal information secure?
Tenant’s Guide will never share your personal information to the public or third party companies. Your personal information is secure with us.
Your personal information including the tenant agreement will never be shared publicly. They will only be used in an event that the landlord or real estate agency raised a dispute about your content and would like it to be removed. We will contact you and may ask for further information or evidence to support your review.
Can I leave a negative review?
This review platform accepts positive and negative reviews. If you decide to leave a negative review, it’s important to be factual, specific, and professional in your feedback. Stick to the facts of your experience and avoid making personal attacks. You may also consider reaching out to the landlord or agency directly to address your concerns before posting a public review. Ultimately, the decision to leave a negative review should be made carefully, weighing the potential risks and benefits.
What if I want to change or delete the review I have submitted?
We do not edit any review submitted to the platform. If you want your review to be edited, you have to request to delete your review. We will contact you once it is deleted from the platform, then you can resubmit your review.
There is a nonrefundable fee of $125 to delete your review. To request a review to be deleted, follow the instructions below.
1. You need to submit an order for your review to be deleted. Click here to request your review to be deleted.
Note: you need to use the email address that you used when you submitted the review and provide the Review ID at the “Add your note” bottom section of the checkout page.
2. Once we received your request, we will send you an email to verify your email address to confirm that you are the person who submitted the review. If everything is verified, we will remove your review. If you do not respond to the email verification, your review will not be removed.
Will I get an reward after submitting a review?
Your review will be forwarded to the landlord or agency after we verify your review (provided that the reviewer added the landlord’s or agency’s email address to the review form). If a landlord or agency find your review valuable and truthful, it is their discretion to give you a reward.
If an agency or landlord decided to give you a reward after submitting your review, we will process the payment and transfer the reward to your account within 3-5 business days. If you didn’t create an account and provided your bank details, we will contact you by using the email address that you have provided. Please note, that this process might take longer depending on how quick you respond to us.
How much will I receive if the landlord or agency decided to reward me?
The reward ranges from $40 to $120. So, if they opt to reward you $50, you will receive $40. Tenant’s Guide withholds 20% of the total amount paid to you. Of that 20%, we can maintain, expand and improve the Tenant’s Guide platform.
Do I need to provide the landlord or agency’s email address?
It is optional to provide the landlord or agency’s email address when submitting a review. Though if you like to notify the landlord or agency once your review is published, you need to provide their email address to the field provided before submitting your review.
Tenant’s Guide has no obligation of notifying a landlord or an agency about your review if you did not provide their email address after submitting your review. The only way for them to see the review is if they go to the platform or if you notify them that you submitted a review.