For Tenants
Why do I need to submit my email address?
This helps us verify if there is an actual user on the receiving end of the email address. We also need to validate your email address to determine whether or not your email address is reachable and valid. It helps us eliminate fake reviews.
Your review will not be visible until your email address is validated. Your email address will not be visible online, nor will be shared to third party companies. Email address will only be use in the event that the reviewed landlord or agency disagrees with the content of your review or want it to be removed. We will contact you using the email address that you provided to respond to their allegations to prove that your review is genuine.
How to submit a review?
Simply go to the “Submit a review” link and fill up the form. Our team will review your content and if everything is okay, we will publish your review.
When submitting a review, you need to provide the property address that you are reviewing, your rating, title of your review, your review, email address, and agree to terms and conditions.
Name, photos and tenant agreement are optional. Though it is recommended to share photos and tenant agreement to support your review. You can simply take a photo or screenshot the part of the tenant agreement that shows your name, address and lease date then upload it as part for your review.
It is optional to create an account. You can create an account to make it easier for you to receive a reward from a landlord or agency.
How to read reviews?
Simply go to the “Search a property or agency” link and enter the property address or agency that you would like to see.
How long does it take for my review to become visible in Tenant’s Guide?
It takes 2 -3 days before your review to be available in Tenant’s Guide. We take time to moderate each review to ensure that the platform provides credible information.
Are my personal information secure?
Tenant’s Guide will never share your personal information to the public or third party companies. Your personal information is secure with us.
Your personal information including the tenant agreement will never be shared publicly. They will only be used in an event that the landlord or real estate agency raised a dispute about your content and would like it to be removed. We will contact you and may ask for further information or evidence to support your review.
Can I leave a negative review?
This review platform accepts positive and negative reviews. If you decide to leave a negative review, it’s important to be factual, specific, and professional in your feedback. Stick to the facts of your experience and avoid making personal attacks. You may also consider reaching out to the landlord or agency directly to address your concerns before posting a public review. Ultimately, the decision to leave a negative review should be made carefully, weighing the potential risks and benefits.
What if I want to change or delete the review I have submitted?
We do not edit any review submitted to the platform. If you want your review to be edited, you have to request to delete your review. We will contact you once it is deleted from the platform, then you can resubmit your review.
There is a nonrefundable fee of $125 to delete your review. To request a review to be deleted, follow the instructions below.
1. You need to submit an order for your review to be deleted. Click here to request your review to be deleted.
Note: you need to use the email address that you used when you submitted the review and provide the Review ID at the “Add your note” bottom section of the checkout page.
2. Once we received your request, we will send you an email to verify your email address to confirm that you are the person who submitted the review. If everything is verified, we will remove your review. If you do not respond to the email verification, your review will not be removed.
Will I get an reward after submitting a review?
Your review will be forwarded to the landlord or agency after we verify your review (provided that the reviewer added the landlord’s or agency’s email address to the review form). If a landlord or agency find your review valuable and truthful, it is their discretion to give you a reward.
If an agency or landlord decided to give you a reward after submitting your review, we will process the payment and transfer the reward to your account within 3-5 business days. If you didn’t create an account and provided your bank details, we will contact you by using the email address that you have provided. Please note, that this process might take longer depending on how quick you respond to us.
How much will I receive if the landlord or agency decided to reward me?
The reward ranges from $40 to $120. So, if they opt to reward you $50, you will receive $40. Tenant’s Guide withholds 20% of the total amount paid to you. Of that 20%, we can maintain, expand and improve the Tenant’s Guide platform.
Do I need to provide the landlord or agency’s email address?
It is optional to provide the landlord or agency’s email address when submitting a review. Though if you like to notify the landlord or agency once your review is published, you need to provide their email address to the field provided before submitting your review.
Tenant’s Guide has no obligation of notifying a landlord or an agency about your review if you did not provide their email address after submitting your review. The only way for them to see the review is if they go to the platform or if you notify them that you submitted a review.
For Landlords and Agency
What should I do if I received unfavourable or negative review?
If you have a well substantiated reason to believe that a review is unfavourable, click here to contact us including the evidence to prove that the review is unfavourable or not the reviewer’s honest opinion.
Though it is clearly inappropriate for Tenant’s Guide to remove negative reviews simply because you made a complaint, we will investigate thoroughly and contact the reviewer to inform them about your opinion.
If we find the tenant’s review is genuine, by law we cannot remove the negative review. But if your evidence suggests that the review does not reflect a genuinely held opinion, we will remove the review.
Does Tenant’s Guide platform remove fake reviews?
Yes we remove fake reviews. Each review is moderated before sharing to the public to ensure that contents in this platform is credible. If you have a well substantiated reason to believe that a review is a fake review, send us an email and email including the evidence to support that the review is fake.
How long should I wait to get the review removed that I find fake or misleading ?
This varies depending on the nature of the content involved. In some cases, removing these type of content can be as fast as 2-3 days, but in more difficult cases it can take up to 30 days. The average removal time is 1-2 weeks.
Do I need to give a reward to the reviewer?
There is no obligation for landlords or agency to give a reward from this platform, it is up to the landlord or agency to decide whether they like to give a reward to the reviewer. It is the landlord or agency’s discretion to reward the reviewer if they find the content of review valuable and truthful.
How to give an incentive to the reviewer?
To give an incentive to the reviewer, go to the Reward a reviewer link and fill up the form.
You need to provide the Review ID at the bottom of the Checkout page where it says “Add a note”
Review ID is found in every review item submitted to Tenant’s Guide. This Review ID will help us find the reviewer and transfer the incentive to them.
Can I offer rewards/incentives to reviewers in return for positive reviews?
You cannot offer incentives in return only for positive reviews as this is misleading consumers and breaching the Australian Competition and Consumer Act 2010. Businesses that offer incentives to people to write a positive review risk misleading consumers and breaching the law. Incentives include offering discounts or free gifts.
A business should only offer incentives equally to both complimentary and critical consumers, informing customers that the incentive is available regardless of the nature of the review.
The ACCC recommends that businesses offer incentives in exchange for reviews only in certain circumstances. These circumstances include:
- The incentive must be offered equally to customers likely to be complimentary of the business as to those who are likely to be critical. All reviews must be treated equally regardless of whether it is positive or negative.
- A business must always inform the consumer that the incentive is available to them irrespective of the content of their review. The incentive must be accessible to the consumer whether their review is positive or negative.
- A business must prominently disclose details of the incentive to consumers who rely on the views affected by the incentives. If you are publishing the reviews on a professional review platform, the ACCC recommends that a business notifies the platform and inform them of the specifics of your incentive. The platform can then make the appropriate disclosure to website users.
What happens when a property is sold from a bad landlord to a good one and potential tenants see the negative reviews?
If the property is sold and the reviews from the property are still visible in this platform, click here to contact us and send us a proof that the property has been sold to a new owner and proof that the property issues stated in the review have been addressed. if your evidence suggests that the review was based from the previous owner and the property issues have resolved, we will remove the review.