Submit a dispute

If you have a well substantiated reason to believe that a review is unfavourable, click here to contact us including the evidence to prove that the review is unfavourable or not the reviewer’s honest opinion.

Though it is clearly inappropriate for Tenant’s Guide to remove negative reviews simply because you made a complaint, we will investigate thoroughly and contact the reviewer to inform them about your opinion.

If we find the tenant’s review is genuine, by law we cannot remove the negative review. But if your evidence suggests that the review does not reflect a genuinely held opinion, we will remove the review.

Yes we remove fake reviews. Each review is moderated before sharing to the public to ensure that contents in this platform is credible. If you have a well substantiated reason to believe that a review is a fake review, send us an email and email including the evidence to support that the review is fake.

This varies depending on the nature of the content involved. In some cases, removing these type of content can be as fast as 2-3 days, but in more difficult cases it can take up to 30 days. The average removal time is 1-2 weeks.

There is no obligation for landlords or agency to give a reward from this platform, it is up to the landlord or agency to decide whether they like to give a reward to the reviewer. It is the landlord or agency’s discretion to reward the reviewer if they find the content of review valuable and truthful.

To give an incentive to the reviewer, go to the Reward a reviewer link and fill up the form.
You need to provide the Review ID at the bottom of the Checkout page where it says “Add a note”

Review ID is found in every review item submitted to Tenant’s Guide. This Review ID will help us find the reviewer and transfer the incentive to them.

You cannot offer incentives in return only for positive reviews as this is misleading consumers and breaching the Australian Competition and Consumer Act 2010. Businesses that offer incentives to people to write a positive review risk misleading consumers and breaching the law. Incentives include offering discounts or free gifts.

A business should only offer incentives equally to both complimentary and critical consumers, informing customers that the incentive is available regardless of the nature of the review.

The ACCC recommends that businesses offer incentives in exchange for reviews only in certain circumstances. These circumstances include:

• The incentive must be offered equally to customers likely to be complimentary of the business as to those who are likely to be critical. All reviews must be treated equally regardless of whether it is positive or negative.
• A business must always inform the consumer that the incentive is available to them irrespective of the content of their review. The incentive must be accessible to the consumer whether their review is positive or negative.
• A business must prominently disclose details of the incentive to consumers who rely on the views affected by the incentives. If you are publishing the reviews on a professional review platform, the ACCC recommends that a business notifies the platform and inform them of the specifics of your incentive. The platform can then make the appropriate disclosure to website users.

If the property is sold and the reviews from the property are still visible in this platform, click here to contact us and send us a proof that the property has been sold to a new owner and proof that the property issues stated in the review have been addressed. if your evidence suggests that the review was based from the previous owner and the property issues have resolved, we will remove the review.